Frequently asked questions

It's a layered literary fiction. The original 14th-century house belonged to the Capello family — their heraldic hat-shaped emblem ('capello' = old Italian for 'hat') was reinterpreted in the 18th and 19th centuries as a link to Shakespeare's Capulet family. The famous balcony was added in 1939 by architect Antonio Avena to give the courtyard a photographic centerpiece. Shakespeare himself almost certainly never visited Verona.

Yes — the rules changed on 1 April 2026. Entry to Juliet's Courtyard (where you stand below the balcony) and Juliet's House (where you step onto it) is now ticketed for everyone, with a single entrance through Teatro Nuovo in Piazzetta Navona. The historic Via Cappello door is closed. Two ticket levels exist: Theatre + Courtyard only (you photograph the balcony from below) or the full Theatre + Courtyard + Casa di Giulietta (you step onto the balcony itself).

Teatro Nuovo, on Piazzetta Navona — a 30-second walk from the historic Via Cappello address. As of 1 April 2026, the Via Cappello door is permanently closed to public entry. Look for the Teatro Nuovo signage; the courtyard and the house museum are reached through the new entrance hall and foyer.

Both tickets include the Teatro Nuovo monumental hall and foyer (the new entry experience) plus Juliet's Courtyard with the bronze statue. The €28 House + Theatre + Courtyard ticket adds the medieval museum interior — frescoed rooms, period furniture, Zeffirelli's 1968 Romeo and Juliet film costumes, historical exhibits, and stair access to the famous balcony itself. The €18 Theatre + Courtyard ticket gives you the courtyard photo without the museum interior.

No. Children under 5, disabled visitors with a Disability Card and one companion, and Verona Card holders enter free of charge — they do not need to buy a concierge ticket from us. Tour guides accompanying a group also enter free. If anyone in your party falls into one of these categories, just buy concierge tickets for the rest; the operator will admit the free-entry visitors at the door on production of the relevant ID or pass.

10–15 minutes before your booked slot at the Teatro Nuovo entrance in Piazzetta Navona. Arriving earlier is fine but you won't be admitted before your time. Piazzetta Navona itself is a small public square outside the new entrance — find a coffee on a nearby Via Cappello terrace while you wait, then walk in when your slot opens.

30–60 minutes for the interior. Add 15–30 minutes for courtyard photos and the bronze Juliet statue (where the rub-her-right-breast-for-luck tradition has worn the bronze visibly thin).

Yes — Tuesday to Sunday 09:00 to 19:00 (last entry to the Casa 18:30; last entry to the courtyard 18:40), and Monday 14:00 to 19:00 — the late Monday opening is unusual and a useful planning fact. Closed on 25 December and 1 January. Hours can adjust for other public holidays — confirm on the day if travelling on Easter Sunday, Ferragosto, or Republic Day.

Once booked, slots are non-transferable and non-refundable. If you need to change, contact us at [email protected] — we'll help where we can but cannot guarantee a new slot in peak season.

Yes. The museum is small and the visit is short enough for younger visitors. The courtyard has the bronze Juliet statue, the wall of letters, and the balcony — all photographable. Strollers fit through the museum but the upper-floor stairs are unavoidable.

Partially. Teatro Nuovo (the new entry building) has lifts and step-free access to the courtyard, so the courtyard with the bronze statue is reachable for wheelchair users. The medieval house upper floors and the balcony itself are stair-only and have no lift. Contact Musei Civici di Verona in advance for specific accessibility advice.

Tickets are issued for a specific date and are non-transferable once issued. If your plans change, reply to your confirmation email at least 48 hours before your date and we'll do our best to move you to a new available slot.